FAQ

FAQ

Mattress Protectors (23)

Can I hang my mattress protector out in the sun to dry?

Yes, you may hang your mattress protector out to dry, however it may turn yellow if exposed to sun but that will not affect the durability or integrity of the mattress protector.

Can I use bleach when I wash my mattress protector?

No, because the bleaching process will destroy the miracle membrane.

Can I dry clean my mattress and pillow protector?

No, chemicals used when dry cleaning will destroy the miracle membrane.

Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?

Yes, because when produced the fabric is starched for easier cutting during production. Therefore, washing it will remove the starch.

Should I place my woolen underlay under or on top of the Protect A Bed

You can do, but best on top as it will protect the underlay as well.

Can I use and Electric blanket with Protect-A-Bed

You can place the electric blanket over the top of the fitted and the fully encase styles as well.

Which side should be visible when placed on my mattress?

The terry toweling side, which is 100%, cotton top and absorbent should be visible when placed on the mattress.

My protector has brown scuff marks on the miracle membrane.

Your temperature settings are set above the 70ºC that the protector should be dried on, therefore causing it to scorch. Or the protector has caught on the hot air inlay of your tumble dryer. This is not covered under warranty.

What do I do if I spill something on my mattress protector?

Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet.

My cat urinated on my bed, no liquid or stains got through my mattress protector, however there is a strong smell of urine. Why?

The mattress protector is designed to be impermeable to liquids but permeable to gasses and vapors. Therefore if the smell of the urine get’s into the mattress it might penetrate the barrier and permeate the mattress. Just use a readily available odor eliminator, this will solve any of your problems.

Does the Protect-A-Bed warranty cover stains?

The protector is designed to prevent the Mattress and or pillow from stains. If you wash the protector whilst still damp in most cases the stain will wash out.

The warranty does not cover the protector from becoming stained. There are some products in our range with a mattress stain proof warranty. *conditions will apply

Will the mattress protector protect my mattress from stains?

Yes, the miracle membrane is designed not let liquid penetrate through the mattress protector therefore it will protect your mattress from getting stained.

The miracle membrane has changed colour over time. Will this affect the integrity of the protector?

No, the discolouration of the miracle membrane is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear as far as our warranty is concerned.

What is the miracle membrane?

Miracle membrane revolutionary is a polyurethane barrier film that is waterproof and breathable.

Will the mattress protector protect me against dust mites?

Yes, the mattress protector will protect you against dust mites because the miracle membrane does not allow the dust mite faeces penetrating as the size of the faeces particle is larger then the pore of the miracle membrane.

Are the sides of the mattress protector covered under warranty?

No, the warranty only covers the sleeping surface of the mattress.

Does the skirt need to go directly under the mattress?

No, as long as the four corners of the mattress protector is secure.

Can I sterilize my mattress protector?

Yes, it can be wet sterilized at 120º C/250º F.

Can I dry my mattress protector in the dryer?

Yes, you can tumble dry your mattress protector at low to medium 65º C/150º F to 70º C/160º F and always dry together with other linens.

At what temperature should I wash my mattress and pillow protector?

Premium Product: Can be washed at warm or hot temperature.
Super Deluxe: Can be washed at warm temperature.

Is it recommended for specific type of mattress only?

Our Protect-A-Bed’s products are suitable for all types of mattress.

My protector has bubbles or blistering appearing on the miracle membrane.

The temperature settings on your tumble dryer are set above the normal temperature causing the miracle membrane to soften and pull away from the cotton comfort layer. This is not covered by the Protect-A-Bed® warranty.

Can I iron my mattress protector?

No, do not iron your mattress protector because it could damage the miracle membrane.